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How To Book
Step 3 - Payment within 48 hrs

3

After you submit the Booking Form for your time-slot, the Final Page will appear (example 1). The Final Page displays the payment details/references for the Payment Methods (PayPal, Wise, Revolut). This page is only displayed once. If you accidently click away from the page, please email Reception with your preferred choice (e.g. Wise) and we will send the details to you.

If the 48 hours expires, and no payment has been received by Reception, the time-slot reservation is cancelled (example 2). The time-slot is automatically returned to the calendar and displayed as available. Please DO NOT send a payment after the 48 hour expiry - you must go to the calendar and re-reserve the time-slot first. Reception will refund the payment if it's sent after the expiry and without a time-slot reservation.

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Step 2

BANK TRANSFER METHOD ONLY: If you selected Bank Transfer as your payment method in the Booking Form, Reception will see it and email you the Bank Details. Please note that regular Bank Transfers can take 1-3 working days to show at our end.

Your Action: Please send Reception an email immediately after you have made the bank-transfer, with a screenshot/receipt and a simple message of "Payment has been made" or similiar, thank you.

Our Action: Reception can then extend the reservation from 48 hours to 3 working days to wait for the transfer. If you don't send us the message within the 48 hours we will come to the conclusion that you decided not to proceed, and the reservation will be cancelled. Thank you.

Your Action (for Wise, Revolut and PayPal) : Get the payment details from the Final Page and proceed with paying for your online consultation within 48 hours. You don't need to email Reception that you've paid, we will get a notification automatically from payment-provider you used.

Example - 1

Example - 2 (Time-slot cancellation for expiry, unregistered email and Bank Transfer steps)

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